Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at technologybrokers.au@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To return an item, please email customer service at technologybrokers.au@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the warehouse.

You can always contact us for any return questions at technologybrokers.au@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

THE FOLLOWING ITEMS/SITUATIONS ARE NOT VALID FOR RETURN AND CAN NOT BE RETURNED TO OUR WAREHOUSE:

  • Change of mind
  • Mistakenly Order (Please read everything before placing any order)
  • Items that are on SALE.
  • Item/s that have been used/worn/altered
  • Item/s that have been with the customer for more than 30 days
  • Item/s that have been damaged due to improper use
  • Item/s that are correct but not working due to not being compatible with your phone (kindly check each product page on android/ios compatibility)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.